The College was one of ten considered in this category, with nine other Cambridge College’s in the running, including: King’s, Trinity Hall, Sidney Sussex, Jesus, Christ’s, St John’s, Downing, Gonville and Caius, and St Catharine’s College. As the awards enter its fifth year, Cambridge BID has seen an influx of entries from hundreds of businesses in Cambridge, making competition fierce.
The awards recognise the very best of Cambridge customer service, acting as a guide for people visiting the city as to the best places to eat, shop and sleep. Each of the businesses that entered endured two rounds of visits from mystery shoppers, who assessed selling skills, staff attitudes, store standards, welcomes and goodbyes, appearance and local and product knowledge.
Robinson College took the award for the University College B&B Special Recognition category home, with its friendly service and attentiveness to detail making it stand out from the crowd. The mystery shopper, said: “Without exception, everyone I met was courteous and friendly.”
Rose McDonald, head of sales at Robinson College, said: “We’re so happy to have been recognised for our outstanding service and feel honoured to have topped the list of University College B&Bs. We’re always focused on continually refining our service to adapt to our guests needs. We look forward to what the future holds for us, as we keep striving towards excellence.”