What can the IT Office help you with?
We can help with the installation of programs such Office 365, anti-virus software etc, the configuration of mobile devices to use eduroam, the installation of photocopier drivers on ds-print so that users can print documents from their own laptops / desktops etc. If you break your laptop and it is out of warrantee, we can try replacing the screen, keyboard, hard drive etc. We can replace hard drives with solid state drives or upgrade the memory for you. We will endeavour to help you with any other IT enquiries or will hopefully be able to point you in the right direction.
How do I apply for a network connection?
Please see the registration page for full details on the process.
Please also read the associated rules and conditions carefully, before you apply, as you will be under obligation to follow them if you use the network.
How can I check how much traffic I am generating?
You can examine how much Internet traffic your computer has generated during the last day or week logging into the Registration Server. You will need to use your Raven ID and password to log in.
How much traffic am I allowed before my speed gets reduced?
There are three network services on offer: the Basic service which is free, Gold service, which costs £25 per term and Platinum service which costs £50 per term.
Basic service: 5GB per 24 hour rolling period.
Gold service: 10GB per 24 hour rolling period.
Platinum service: 20GB per 24 hour rolling period.
Using the MCS computers in the Student Computer Room or Library do not count towards your Robinson College data usage quota. Using the wifi (RC-wifi / eduroam) or wired Ethernet in Robinson College will count towards your Robinson College data usage quota. Using the wifi (eduroam / uni of cam) in other Colleges, Faculties or Departments will not count towards your Robinson College data usage quota but they may have their own Fair Use Policies in place. If you go over quota, your internet connection will operate at a reduced speed until your usage returns to below 90% of the quota.
The College is charged on a per GB basis for the data it transfers outside of the University, as well as an annual service charge. The high tier services above help the College cover the additional direct costs the College is charged for higher usage users and applications (mostly video streaming services).
What sort of virus scanner should I use?
For your own protection, you should run an up to date anti-virus / anti-malware program. You can download free anti-virus from the University, here.
Please see our Security Advice page for more information.
How do I read my e-mail?
See this guide for more comprehensive instructions on how to set up mail clients such as Outlook to receive your University e-mail.
How do I use VoIP?
How do I reset a Raven/Hermes/MCS password?
Visit the University password page to reset your password.
My question isn't answered here
If you have a question which is not covered here, please send us an e-mail and someone in the IT department will try to help you.
Page updated 12th March 2019