IT FAQ
What can the IT Office help you with?
We can help with the installation of programs such Office 365, anti-virus software etc, the configuration of mobile devices to use eduroam, the installation of photocopier drivers on ds-print so that users can print documents from their own laptops / desktops etc. If you break your laptop and it is out of warranty, we can try replacing the screen, keyboard, hard drive , etc. We can replace hard drives with solid state drives or upgrade the memory for you. We will endeavour to help you with any other IT enquiries, or, hopefully, point you in the right direction.
How do I apply for a network connection?
Please see the registration page for full details on the process.
Please also read the associated rules and conditions carefully, before you apply, as you will be under obligation to follow them if you use the network.
What sort of virus scanner should I use?
For your own protection, you should run an up to date anti-virus / anti-malware program. You can download free anti-virus from the University, here.
Please see our Security Advice page for more information.
How do I read my e-mail?
The easiest way is to use the Exchange Online webmail interface.
See this guide for more comprehensive instructions on how to set up mail clients such as Outlook to receive your University e-mail.
How do I reset a Raven/MCS password?
Visit the University password page to reset your password.
My question isn't answered here
If you have a question which is not covered here, please send us an e-mail and someone in the IT Office will try to help you.